Inside Sales Representative - Customer Service

Service: Sales
Location: Montreal

From its well established offices in Montreal, Quebec, Toronto and Vancouver, SISTEMALUX / IGUZZINI serves all of North America with a wide range of architectural lightning at the cutting edge of design. In recent years, our major growth has positionned us as an Employer of choice who promotes talent and career developments within the company.

Working at SISTEMALUX / IGUZZINI means working with a passionate team in a friendly atmosphere. It’s the expertise, creativity and solidarity of our employees that, over the years, has forged the worldwide reputation of our products.

We provide our staff with favorable compensation and working conditions as well as a complete group insurance plan.

We Offer

  • A competitive base salary;

  • A comprehensive group insurance program;

  • Access to 24/7 telemedicine;

  • Group RRSP with employer participation;

  • Additional paid vacation for the holiday season;

  • Annual sick and/or personal leave days;

  • Hybrid work mode (2 days of teleworking and 3 days in the office);

  • Training and Professional Development paid by the employer;

  • The opportunity to work with an extraordinary team;

  • Basketball court and backyard with BBQ;

  • Unlimited coffee, tea, hot chocolate, smoothie and more;

  • Parking space provided as needed;

  • Stimulating challenges and opportunities for advancement.

JOB DESCRIPTION

Under the responsibility of the Customer Service and Internal Sales Director, the incumbent acts as a resource person and supports the sales team. More specifically, the incumbent is responsible for

Description of tasks

  • Process customer orders and enter data into the computer system.

  • Follow up on orders and confirm them with customers.

  • Prepare return authorization requests for defective merchandise and process replacement

    orders.

  • Respond to the various requests from internal customers by carrying out information

    searches as needed.

  • Provide support to representatives on the road and manufacturers' agents.

  • Answer various technical questions from sales representatives on the road and from

    customers.

  • Provide exemplary customer service; issue bids and follow up on the various projects.

  • Keep the various CRM tables up to date (quotes, opportunities, contacts).

  • If necessary, receive orders from customers, enter items into the computer system and

    follow up on these orders with the various departments.

  • Perform any other related task relevant to the performance of his duties.

REQUIRED QUALIFICATIONS

  • The incumbent must, at a minimum, hold a college diploma or any combination of

training and experience deemed relevant.

  • 2 years of experience in a customer service position or a similar position.

  • Be recognized for their ability to communicate professionally with various stakeholders

in both French and English.

  • Have the ability to manage multiple files at once, quickly and efficiently.

  • Have an ease of learning on different computer systems and have the ability to enter a

high volume of orders.

  • Have a good team spirit in order to be able to support colleagues and get the right

information from the right departments.

  • Required languages: French and English oral and written Fluent.

Contact : jobs.na@iguzzini.com